![]() ![]() Find the correct email under the “Name” column and view the email account details found under the “Type” column.In the pop-up settings menu, click on the “Email” tab if not already selected.Choose “Account Settings” from the dropdown list.Select “Account Settings” on the right pane. IF YOU RECALL A MESSAGE IN OUTLOOK PCChecking Recall Eligibility on a Windows PC If you think you should be able to recall emails, here is a straightforward way to check if your account is eligible. The original message gets moved from the recipient’s inbox (such as via custom Outlook rules).The recipient is using Cached Exchange Mode and is working offline.You’re using Azure Information Protection.You are not using a Microsoft Exchange Server to handle your emails in Outlook.You are sending a message outside your organization.Recalling Outlook messages does not work if: Message Recall Option in Outlook Not Listed If you checked the “Delete unread copies and replace with a new message” option, a window opens to create a new message.Choose to delete unread copies or delete them with a new message, then click “OK.” If you’d like to receive a status message on the deletion process, check the box next to “Tell me if recall succeeds or fails…”.Within the “Message” tab found at the top, click on the “Actions” ribbon or menu option (depending on which version of Outlook you’re running.) Select “Recall This Message” to delete the email from recipient mailboxes.This action opens the message in a separate window that presents different options at the top. Double-click the message you’d like to recall from within the adjacent pane (messages pane).In Outlook, navigate to the email folders pane on the far-left side and click on the “Sent” folder.It might sound overly complicated, but do not worry recalling a message in Outlook is incredibly simple, no matter which version you’re running. ![]()
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